2024 CX Client Conference: 'Building a Stronger CX Culture'

Keynote Speakers include Arthur Greeno, Chick-fil-A franchise owner, and Benny Suggs, formerly with Harley Davidson.

Press Release - Nov 13, 2023

CHARLOTTE, N.C., November 13, 2023 (Newswire.com) - The Daniel Group announces their CX Client Conference for 2024, "Building a Stronger CX Culture." The event will take place in Charlotte, N.C., from March 5th to 7th, 2024, and promises to be a transformative experience for CX program leaders, executives, and managers dedicated to achieving customer-centric excellence.

"The theme, 'Building a Stronger CX Culture,' encapsulates our mission to inspire CX leaders, executives, and managers to embrace and nurture a culture that fosters exceptional customer experiences." - Lynn Daniel, Founder and CEO. 

Highlights of the Conference: 

  • Engaging Workshops: Immerse yourself in interactive, workshop-driven sessions that provide actionable insights to enhance your CX initiatives. 
  • Peer Exchange: Connect with like-minded peers who share your passion for creating exceptional customer experiences. 
  • Keynote Speakers: Gain inspiration and knowledge from our esteemed keynote speakers, who are CX visionaries in their own right. 
    • Arthur Greeno: With 30 years of experience as a Chick-fil-A operator, Arthur's approach to customer service is renowned for its honesty, humor, and engagement. He will share insights on providing "remarkable" service and making a meaningful difference. 
    • Ralph Edward "Benny" Suggs: A distinguished career in the Navy followed by senior management roles at Harley-Davidson and NC State Alumni Association, Benny brings a wealth of experience. He will inspire with his journey and leadership insights. 

Take advantage of this exceptional opportunity to strengthen your CX culture and drive excellence in your organization. To register and learn more, visit the conference website today. 

For more information on the CX Institute, visit The Daniel Group's website. The Daniel Group's cloud-based platform is ExperienceConnect.

ExperienceConnect is a secure, robust, cloud-based customer experience management system. It provides clients with a view of both customer and employee experiences. 

About The Daniel Group 

The Daniel Group, formed in 1989, serves approximately 80% of all Caterpillar dealers in North America, AGCO, Navistar, and other dealers and OEMs with their customer experience feedback programs. Their array of B2B services includes customer feedback, employee feedback, CX training and coaching, strategic planning, and market research. The Daniel Group is led by Founder and CEO Lynn Daniel and Doug Fowler, President and COO. 

Source: The Daniel Group

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Tags: customer experience, Customer Experience Training, customer feedback

About The Daniel Group

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Our approach to B2B Customer Experience is to go beyond feedback. We provide phone, email, web, and text options along with transaction, relationship, and pulse surveys, with more actionable, advanced, intelligent visual insights, more integrations and modern APIs.
Beyond feedback, we are a true CX partner with our CX strategy assistance, six-pillar CX Maturity framework, Guide/Coach CX Champions, comprehensive, intelligent tools, support and accountability, and train-the-trainers/managers options.

The Daniel Group
400 Clarice Avenue Ste 200
Charlotte, NC 28204
United States
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