AgentWatch Call Center Software for Avaya IP Office Coming Soon

Online, November 23, 2010 (Newswire.com) - Metropolis Technologies, a leading manufacturer of telemanagement software announces on the eve of Thanksgiving the coming of a brand new solution for the Avaya IP Office system. AgentWatch, a real-time call center software solution is designed to fit the needs of today's small and medium sized call centers in single-site or multi-site environments. AgentWatch is web-based and provides customizable dashboards for supervisors and individual agents of in-bound and out-bound call centers. With the understanding that a lost call could result in a lost customer, AgentWatch focuses on delivering a true cradle-to-grave view as well as live statistics of agent and hunt group activity.