Alex Leombruni of Club Assist Discusses How Applying Strong Customer Service Skills Has Enabled Strong Multinational Growth

Online, September 21, 2010 (Newswire.com) - (SAN DIEGO, CA) - In an interview with Retail Digital, Club Assist Chief Financial Officer Alex Leombruni explains how the roadside assistance company has grown into a small Australian business into a large multinational one through the delivery of strong customer service.

Leombruni said, "Customer service is not a new concept, but you will be amazed how many companies out there still believe that price is the only major factor influencing the revenue line." Those strong customer service values have been with Club Assist since its inception in 1992, when founder and current Chairman of the Board, Brett Davies, and his brother and the Group's CEO, Stuart Davies, had a vision of introducing a logistical model to provide products and services to members of automotive clubs worldwide. The strategic intent was to provide clubs with a reliable revenue stream, reduce club operating costs and assist them to drive member satisfaction and retention.

"To put it simply, Club Assist's commercial success is based on its capacity to work seamlessly within the club network to assist them to deliver operating efficiencies and member satisfaction," Leombruni said. Read the full company report at http://www.retail-digital.com/company-reports/club-assist-0