Announcing The First Training Course Within The Shared Services and Outsourcing Space

Online, December 2, 2010 (Newswire.com) - The new SSON Managed Certification® and Online Learning Program - fills a much-needed gap in the skill level of the current shared services talent pool. Given the trend of staff entering shared services from what is generally a purely functional background, many are finding themselves not well-equipped to provide the value-adding, customer-centric services required by today's ever more savvy business customers.

In designing this program, SSON has researched skills requirements and core competencies across a range of functions and industries. We have taken advice from some of the leading practitioners in the global marketplace, and are delighted to offer a comprehensive, monitored online program.

Specifics of the course:

The certification covers 10 areas we have identified as core skills or competencies, eg, customer satisfaction, financial, contracting, quality assurance, etc. The program includes a Management Track as well as a Practitioner Track, aligned to the requirements of individuals' internal roles.

Upon completion of the program, and having passed tests in each module, participants will acquire the professional accreditation Shared Services Outsourcing Professional (SSOP).

If you are intersted in knowing more about the SSON's Managed Certification and Online Learning Program contact us at [email protected]

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About the SSON:

The Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals.

We provide the roof under which key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with other all over the world, face to face and online.

SSON focuses on developing its members through providing training, tools, and networking opportunities. Our staff works from international offices in New York, London, Singapore, Sydney, Johannesburg, Berlin and Dubai to research current trends and developments in shared services.

Visit www.ssonetwork.com