Answering Service Helps Businesses Cut Costs & Improve Service During Recession

Online, May 20, 2010 (Newswire.com) - AnswerFirst Communications, a U.S. based telephone answering service and customer service solutions company specializing in answering & messaging services, call center and virtual receptionist solutions offers services to help their clients lower their operating expenses while improving customer service.

Jim Smith, Director of Sales & Marketing at AnswerFirst said, "Due to the current state of the economy, a lot of businesses are cutting operating expenses. Unfortunately, payroll expenses are probably some of the most popular expenses to get cut first. These types of cuts lead to heavier workloads for remaining workforces which result in common customer service related tasks, like answering the phones or handling customers' incoming messages, being neglected. That's where we can help. For only $5 per week, we are available to take calls when and if our customers need us and there are no additional charges unless we actually answer any of their calls. A full-time receptionist can easily cost $500 per week even though she might only answer the phone 20-30 times per day. By using our services, business owners can put the majority of this money towards revenue generating tasks without compromising customer service."

AnswerFirst offers several options for handling client calls and message delivery. Calls can be diverted seamlessly to a cell phone or landline, messages can be delivered via fax, e-mail, voice mail or text and account settings can be configured from anywhere, instantly, using their secure internet-based user interface, Client Web Access (CWA). CWA also allows clients to listen to their calls and check their invoices in real-time.

For more information about AnswerFirst's answering service and contact center solutions please visit their website.