Antique Jewellery Business Initiates Specialist Customer Support Staff

London, London, October 13, 2014 (Newswire.com) - Antiquities Giftshop has been trading in genuine antique jewellery for more than 20 years, via mail order and online. However, for a company who deals exclusively in antiquities, they have a very modern approach to business.  The company’s latest initiative is to set up a dedicated, specially trained customer services team working from the company’s headquarters in La Marina on Spain’s Costa Blanca.

Antiquities Giftshop decided to employ office based staff rather than outsourcing the work, because the market niche is much specialised. They also wanted to pass on their knowledge of and passion for antique jewellery and that requires the personal touch, according to Sales Manager Jennifer Marina.

"Shopping for antique jewellery is something that’s uniquely personal, and we want to give our customers a level of personal service that is not usually offered via the Internet.  We decided to train our customer services staff to answer customer queries in detail, follow up on sales and source special requests. That’s not something you can do via email – it has to be person to person.

Our staff are continually learning more about antique jewellery, and I am also here on the spot to help if necessary.  The team operates in the middle of the day here in Spain, because that’s when we can be sure of being available for most of our customers across the world.  The launch of our new customer services team means we can go the extra mile for our customers, and give them the personal service they deserve."

Antiquities Giftshop sources antique jewellery from all over the world. Fresh items are arriving all the time, and customers can sign up to receive the periodic newsletter detailing the latest arrivals. If anyone is looking for a specific item, the company will try to locate it, and they offer professional jewellery cleaning service, as well as a certificate of authenticity with each piece.

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