Are Your Grievances Problems Unheard National Consumer Helpline Launched Website

Online, April 5, 2011 (Newswire.com) - National Consumer Helpline has launched a website for helping consumers from fraudulent service providers and companies. National Consumer Helpline advises consumer on dealing with problems related to defective products, regardless of type of business, or sector. You'll find valuable and free helpful tips to protect yourself from caught up by defaulter companies. It guides consumer in finding solutions to problems related to products and services by filing complaints against defaulting service provider.

NCH has a unique consumer discussion forum for online discussion over your problems and grievances.

National Consumer Helpline has been set in the University of Delhi with support from the Department of Consumer Affairs, Govt. of India and with financial assistance from Consumer Welfare Fund.

This project recognizes the need of consumers for a Telephone Helpline to deal with a host of problems arising in their day-to-day dealings with business and service providers. A Tool free number -1800 11 4000 (available from MTNL and BSNL phones) has been setup for this purpose, where a citizen can call to seek information, advice or guidance for dealing with his consumer problems in the following sectors/products: Service Sector LPG, Electricity, Telecom, Banking, Insurance, Credit cards, Automobiles, Postal, Courier, water, Transport, Education and Medical etc. Products Domestic Home Appliances in the range of
computers, handy cam, Acts, Microwave, Television, Coolers, Fans, Washing Machines, Gas burner, Water Purifier, Mobile Phone, VCD/DVD/CD Player, Food Processor, Invertors and Shoes etc.

It advises consumers on dealing with problems related to defective products, deficiency in services and unfair trade practices. The Helpline follows a three-tier approach.

1.First the consumer is informed of his rights in a particular consumer problem and should approach in the concerned company or the organization.

2.If the problem remains unresolved he/she would be directed to take up the matter with industry level bodies or chambers of commerce, industry regulators

(as they exist in sectors like insurance and banking) or Govt. officials who are in charge of the relevant industrial sector.

3.As a last resort, the consumers will be advised to take their case to consumer courts under the Consumers Protection Act. This helpline is designed to

promote avenues of out of court settlement of consumer disputes and resultantly helps to reduce the burden on consumer courts. Co-operation from major consumer goods companies and service providers is expected. Functions of NCH National Consumer Helpline exist to support consumers by performing the following task:

•Guiding consumers in finding solution to problem related to Products and Services.
•Providing consumers with all the desired information related to companies and Regulatory Authorities.
•Facilitating Consumers with all the steps involved in filing complaints against defaulting service provider.
•Empowering consumers to use Consumer Grievances redressed mechanism available to them.
•Developing the awareness among Consumers about their Rights and Responsibilities.

Mission: to provide telephonic advice, information and guidance to empower Indian consumers and persuade businesses to reorient their policy and management systems to address consumer concerns and grievances adopting world class standards.

Vision: a Nation of awakened, empowered and responsible consumers and socially and legally responsible Corporations.

The mission of this site and project is: "To be an effective national coalition of consumer protection groups so as to provide thrust to common issues

affecting consumers. If you have any complaint related to product / services or brand. You can register your complaint online at Online Complaint Registration Form.
To seek more information, advice and guidance on consumer problems http://www.nationalconsumerhelpline.in

National Consumer Helpline
A Public Service Project of University of Delhi
Department of Commerce, Delhi School of Economics,
University of Delhi, Delhi - 110007 (INDIA )
Email: [email protected]
Website: www.natoinalconsumerhelpline.in
Contact : National Toll Free No - 1800-11-4000 ( BSNL/MTNL Users)
(All Working days - Mon-Sat, 09.30 AM to 05.30 PM )
Other Users Dial - 011-27662955-58