Arkadin Wins Gold Stevie® Award for Telecommunications Customer Service Department of the Year

Online, March 7, 2012 (Newswire.com) - Arkadin, a leading global collaboration service provider, was awarded the Gold Award for 'Telecommunications Customer Service Department of the Year' at the 2012 Stevie Awards for Sales & Customer Service(SM). Derived from the Greek word for "crowned," The Stevie® Awards organize several of the world's leading business awards.

"We're thrilled to be honored among so many worthy peers for customer service," says Mark Alexander, president, Arkadin North America. "Providing a local approach to customer service is at the heart of our DNA and it has been the driving force behind our record growth -- both globally and in North America where we are expanding operations. This award is a testament to our achievements made possible by the hard work and dedication of our customer service team."

With the North American operations targeted for expansion, Arkadin's customer service team instituted aggressive organizational and process initiatives. Results exceeded expectations, driving higher revenue and client satisfaction metrics:

Client revenue growth significantly increased, with greater customer retention and lower churn rates.
Customer service call wait times were reduced by 20%.
Client satisfaction scores reached 100% in spite of the rising technical complexity of new product offerings.

More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year's Stevie Awards for Sales & Customer Service competition, an increase of almost 30% over 2011. The trophies were presented during a gala banquet on February 27th at Caesars Palace in Las Vegas. Additional information about the award is available at http://www.stevieawards.com/pubs/sales/awards/426_2281_21508.cfm#CSDepartment.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.