AT&T, Blue Cross Blue Shield, Blinds.com, Intuit and New York Life to Headline 2011 Contact Center Executive Summit in Dallas

Online, March 9, 2011 (Newswire.com) - The Contact Center Executive Summit - a highly anticipated conference attended by accomplished leaders from across the globe who gather to collaborate and share proven contact center strategies and innovative best practices - today announced that executives from leading companies including AT&T, Blinds.com, Blue Cross Blue Shield, Intuit and New York Life Insurance will lead sessions at the upcoming Summit in Dallas, Texas from May 9-10, 2011.

Hosted by the Contact Center Network Group (CCNG) and designed exclusively for contact center executives and directors, the Contact Center Executive Summit is designed to help attendees gain best practice insight and exchange ideas with colleagues and contact center industry leaders. Over the course of the event, attendees will benefit from:

• One and a half days of rich end-user case studies delivered by executives of industry-leading organizations. Learn their successes, challenges, key current initiatives and future vision.
• A wealth of valuable, real-world advice on profitably improving customer experience, optimizing operational performance, increasing employee retention, successfully deploying remote agents, harnessing the power of social media, and much more.
• A network of accomplished leaders from over 50 companies to share proven strategies, innovative best practices and practical advice with.

"The Call Center Executive Summit is unlike any other call or contact center event during the year in that it brings together the great minds and the top executives of the industry in a high-touch, intimate environment," said David Hadobas, president of CCNG, the Call Center Networking Group. "This is what CCNG does best for our participants," he added.

The Contact Center Executive Summit will feature an agenda packed with leading contact center speakers, including:
• John Cushman, VP of eSales & Service at AT&T
• Tony Carter, VP of Customer Contact at Blue Cross Blue Shield of Alabama
• Steve Riddell, VP and COO at Blinds.com
• Lynn O'Neill, AVP of Project Management and Customer Experience at New York Life Insurance.
• Philip Bennett, EVP of Signature Services at OptionsXpress
• Michele Rowan, Former VP of Performance Management at Hilton Hotels and President of Customer Contact Strategies
• Julie Silbar, Director of Business Systems Operations at Red Lion Hotels
• Todd Hixson, Operations Manager at Intuit
Learn more about and register to attend the Contact Center Executive Summit at www.ExecSummit.com. Contact Michelle Porterfield at CCNG at 1-800-840-2264 with questions.

About the Contact Center Executive Summit

Lauded as one of 2011's most highly anticipated industry events, the Contact Center Executive Summit is arguably the one conference this year that you simply can't afford to miss. The Summit brings together accomplished leaders from across the globe to collaborate and share proven strategies and innovative best practices. By attending you'll benefit from a wealth of valuable advice, information, and insights and that can make all the difference to the imminent success of your contact center. In order to thrive and compete, contact centers must provide truly world-class customer service - attend the Summit to learn about the latest "megatrends" and crucial proven strategies for ongoing success. For more information and to register, visit www.ExecSummit.com.