Attorneys Increase Billable Hours With The Use Of An Answering Service

Online, November 12, 2010 (Newswire.com) - Ashley Shendge, sales director of Specialty Answering Service announced today the formation of its legal answering service division. By emphasizing working together to capture billable hours, the contact center is built around the lawyer. Specialty Answering Service, the nation's leading attorney call center, works with hundreds of law offices throughout the United States. By working with lawyers to develop a legal answering service, Specialty has devised a plan to help attorneys increase billable hours. Using an answering service is an excellent way for companies to increase revenue. While almost any business can benefit financially by using an answering service, an attorney's office can see the direct benefits immediately.

Studies have shown that phone calls answered by a live person are far more likely to result in a message than those answered by an automated method, such as an answering machine or voicemail. After hours, many attorneys have several options as to how to handle telephone calls. The goal is to capture a message from each and every phone call. Most of the hours that attorney's work, fall into one of two categories, billable and non-billable hours. Billable hours are the amount of time that each attorney spends working for a specific client. These hours are spent making phone calls for that client. Billable hours could also be time spent doing research, drafting agreements or performing any one of a number of tasks for a client.

An attorney answering service can be a key component in the increase of billable hours. By having a live telephone answering service, an attorney's office is more likely to receive two or three times to receive a message. With each message there is an opportunity. The opportunity can result in a call back from the attorney, which will result in billable hours. It also can result in potential new business. With a legal call center in place, an attorney can capitalize on a new client whatever time of day the call comes in. Using an answering service can turn a single telephone call into thousands of dollars worth of business. In almost every case, the use of an attorney answering service is something that will result in immediate revenue.

While the launching of the attorney call center allows Specialty to able to specifically focus on the legal community, the essence of the answering service remains the same as it is in every location. The goal of the answering service is to turn the phone calls into messages. This enables the law office to be able to turn the messages into revenue. An answering service is a wise investment to further the efforts of any law office.