Attrition Busters' Bob Harris to speak at 2010 Illinois Security Association Annual Meeting

Online, July 1, 2010 (Newswire.com) - Chicago, IL - According to their web site (http://www.iesa.net/events2.php), The Illinois Electronic Security Association (IESA) has announced that Bob Harris, President of Los Angeles based Attrition Busters (A firm specializing in customer relationship building, retention, team building seminars and consulting)has been contracted to provide two half day business building seminar sessions at the IESA Annual Memebership Meeting on September 8th to be held at the Holiday Inn in Elk Grove Village, Illinois.

The first session entitled, "How Much Are We Leaving Behind?" will be held from 8:00 AM to noon and covers ways to generate more recurring profitable business in a lousy economy by enhancing awareness of opportunities many business people rarely see, which are often just under your nose. A few of the session topics they list are, maximizing the value of existing customers, effective bundled service packages, added value opportunities, proactively identifying low hanging fruit and customer relationship bonding tools.

The afternoon session which will run from 1PM to 5PM is called, "From Satisfied to Delighted". This session is specifically designed for business owners and all service company employees and covers topics such as what are satisfied customers, defusing angry customers, better ways to say no when you can't say yes, excelling at employee passion and enthusiasm, nurturing relationships and techniques to immediately increase customer retention.

According to Attrition Busters web site (www.attritionbusters.com) Harris works in a variety of industries and has helped hundreds of companies restore organizational enthusiasm and business growth by empowering and energizing employees with tools that make their work life easier by becoming better able to resolve difficult customer challenges. Harris also works with sales teams, management, ownership and field technicians.