Aurix and CallCopy Partner to Enhance Speech Recognition Offering

Online, May 6, 2010 (Newswire.com) - 5 May 2010 - Speech analytics technology specialist Aurix is today announcing a partnership with US-based call recording and contact centre solutions company CallCopy. The partnership allows CallCopy's customers to take advantage of improved levels of customer service thanks to a built-in phonetic speech search capability.

The functionality enables CallCopy's customers to effectively monitor customer calls for compliance and adherence to corporate guidelines using speech analytics, search recorded call data and quickly produce analysis reports, a vital way of evaluating service quality provision.

The partnership will also expand Aurix's global presence through CallCopy sales distribution across North America, Latin America, Europe, the Middle East and New Zealand.

Peter Rogers, CEO at Aurix says, "Recorded call data is of immense value to businesses but can often be time consuming to sift and analyse. Our software combats this by providing call centre managers with a quick and effective way of searching this data."

"Having the ability to gain access to pertinent information on agent performance, sales opportunities and customer satisfaction issues, means managers can use this information to help improve business performance".

Ray Bohac, CEO at CallCopy adds, "We are really pleased to be able to offer our global customers this fully integrated speech analytics function in our suite of products, to help them improve their customer service and effectiveness."

"Our software makes speech analytics accessible to organizations of all sizes - something which was previously only available to larger companies due to high implementation costs and time-consuming analysis requirements. We are able to offer a low total cost of ownership thanks to the integrated nature of Aurix's powerful phonetics-based engine incorporated into our front-end software.

"The solution can be scaled up or down in size to meet the needs of both large or small contact centres. Its open architecture allows it to be quickly integrated with existing contact centre infrastructure."

Aurix has been working with CallCopy since the middle of 2009 to help develop the ideal call search solution for their customers. Among the companies' joint wins are leading organisations in the technical support services, credit and collections, and higher education markets.
ENDS

About Aurix
Founded in 2007, Aurix brings 30 years of expertise in intelligence grade audio search technology to the forefront of the commercial world. The company's origins are rooted in intelligence and military organisations, as is the technology behind the search software. Its aim is to become the global leader in audio search technology.
Aurix has developed solutions for four key sectors; the contact centre, data search, security and intelligence and IT security. Its audio search technology helps organisations identify specific information from audio files. As a result, organisations can gain operational efficiencies, competitive advantage and peace of mind. For further information visit www.aurix.com

About CallCopy

CallCopy, a leading provider of innovative call recording and contact center solutions, is dedicated to ensuring the highest standards of customer and employee satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer survey and workforce management capabilities to organizations of all sizes and industries across the globe
For more information visit www.callcopy.com