Axis Global Partners Restores the Health of MacGill Discount Nurse Supplies Software Systems

Online, November 16, 2010 (Newswire.com) - Hoffman Estates, IL - AXIS Global Partners, a full service software provider, successfully increased customer loyalty and lowered operating costs for MacGill Discount Nurse Supplies.

MacGill Discount Nurse Supplies has been selling top-quality medical supplies and equipment at discounted prices for over 100 years. When their software became obsolete, they replaced it with a new solution - but their original partner did not configure it correctly, leaving them with several hours of downtime and system crashes each day. Dan Plisk, IT Manager for MacGill Discount Nurse Supplies stated, "Luckily we were introduced to the team at AXIS Global Partners and they were able to help us repair our system and then some! They not only took the time to learn every aspect of our business, but continuously challenged us to take a closer look at our processes in order to make them more efficient."

Of the system restructure, Tony Chiodo, Managing Partner for Axis recalls, "Once we got MacGill on the appropriate database platform and their system updated and stable, it was important to enhance their knowledge of their Sage Accpac ERP solution. There was so much more it could do for them - it was just a matter of helping them improve their business processes and aligning them to their technology in order to give them the best productivity for their investment.

In addition to fixing what had been broken, Axis went to work building custom indexes for faster order lookup, recommended a printing solution, improved their item entry process, and implemented a fully integrated e-commerce shopping cart solution, allowing them to increase web sales by 20%! Of this success Dan stated, "MacGill's implementation of the various business solutions recommended by Axis has enabled us to lower costs and deliver exceptional customer service. We know we can trust their recommendations and that we will get the support we need. The best part is that they continuously challenge us to analyze our business processes. As a result we are not only more efficient but we are saving tens of thousands of dollars and improving our customer service as well."

To read the full story visit http://www.axisgp.com/successes.php.