CCS Service Request 5.0 expands Microsoft Outlook Based Service Desk beyond IT to HR, Facilities, Marketing and other departments

Online, March 24, 2010 (Newswire.com) - Benicia, CA. -- (March 24,2010) - Crow Canyon Systems, announced CCS Service Request 5.0 for Employee Services, a service request tracking application which significantly reduces the time employees spend requesting and tracking internal service requests (IT, HR, Facilities etc.) and increases productivity of service department staff. Version 5.0 includes major new features including linked email collaboration, multi-department request tracking, mobile notifications, web form parser and many more new features.
Based on the award winning CCS HelpDesk and Outlook Help Desk, CCS Service Request leverages an organizations existing Microsoft Exchange, Outlook and Office environment. Employees can request services such as vacation leave (HR), maintenance (facilities), supply requests (Purchasing) or even conference room scheduling (Administration) through a single easy to use Outlook or Web form. Based on the type of request, CCS Service Request links to existing policies, documents and forms and attach them to the request ticket. Once submitted the service request ticket is routed to the relevant department where the request can assigned, fulfilled and tracked. The application supports approvals, time tracking and service level reporting. At the completion of the request process, the employee can asked to fill out a survey to rate level of service.
Organization-wide business process automation (BPM) with departmental flexibility and control.
CCS Service Request provides a simple yet flexible and powerful way to automate everyday workflows across the entire organization, while being configurable and managed at the departmental level. Each department can setup their processes, and routing while providing a simple easy to use request management tool for all employees.
"It has made a significant impact on our overall productivity and operations" states Randy White, Operations VP at National Systems. "We started with IT and quickly expanded to HR, Facilities and Finance".
Business processes as simple as fixing a light (Facilities) request, through multi-department requests (such as New Hires) which require approvals are supported. With version 5.0, 10 new Quick Start Department templates are available to speed configuration.
Lowest Total Cost of Ownership because it leverages our existing systems.
Because CCS Service Request is built on Microsoft Outlook and Office, it is cost efficient to license and implement. No new software or hardware is needed. It's architecture is also scalable for the small business through larger enterprises. It uses a familiar Outlook or Web interface and is easy to use which results in high user acceptance.
Available now, CCS Service Request 5.0 provides customizable fields, notifications and logging options. It leverages Outlook by providing Active Directory, task, and calendar integration for appointments, recurring tasks and security. Because no new software or hardware is required, it can be installed, setup and deployed quickly often in a few hours.
CCS Service Request is priced starting as low as $695 per department and is be available now. It is available for free 30-day trial at http://www.crowcanyon.com.
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About Crow Canyon Systems Inc.
Crow Canyon Software provides powerful yet cost efficient support productivity applications that leverage the power of Microsoft platforms. These applications bring order and increased service levels to the demanding world of employee and customer support. Headquartered in the San Francisco Bay area, Crow Canyon award-winning products are used in over 2000 organizations across 44 countries. CCS HelpDesk and CCS Service Request are available through Crow Canyon's website at www.crowcanyon.com or through authorized partners worldwide.
Contact: Darrell Trimble
Crow Canyon Systems 925 998-5038 email: [email protected]