Cedar Technology Selected as Hornbill Approved Partner

Online, July 27, 2012 (Newswire.com) - Cedar Technology is proud to announce that it has been selected by Hornbill Service Management Inc. of Dallas Texas as an approved partner for the supply, implementation and customisation of its award winning Supportworks ITSM service desk software.

With a solid background in service desk consulting, Cedar Technology will bring a wealth of knowledge and experience to the Hornbill family. This will help ensure that their customers will receive the bast possible consulting expertise to help them improve efficiency and customer satisfaction with their service desk.

The Supportworks product line is a world class software system capable of managing all aspects of a service desk operation for all sizes of operation. With its unmatched flexibility and incredible feature set out of the box, customers are able to realise a full service operation in a very short time period with minimal customisation required. When customisation is required however, Supportworks offers an incredibly rich application platform to allow almost any development requirement to be satisfied in a condensed time period and Cedar Technology is able to assist the customer in all aspects of this from training to complete development and implementation services.

Cedar Technology will now be able to supply its customers with the service desk software that has helped Hornbill win the Service Desk Institute Supplier for the Year award for 2012. This award was presented in June after votes from SDI members were totalled. The software also helped one of their customers to win the IT Service Excellence Award for 2012. Cedar Technology is now in a position to help US customers to achieve similar results as the requirements of the market place are evolving from the simple help desk to the complex total service operation of today.