CEMpros Fulfilling Increasing Need for Independent Contact Center Resources

Online, February 2, 2011 (Newswire.com) - CEM Professionals specializes in contact center resource placement. Founded recently to provide consulting and legal work for contact centers, CEM Professionals is adding a refined focus on contact center resources. CEM Professionals is now providing resources for contact centers at the supervisor level and above.

For the first time - all in one place - contact centers can find interim, temp to perm, executive placement and replacement, direct placement and consulting resources. This is a new approach to placement. In the past finding the best resources was hit or miss. The process involved calling around to different agencies and contacts in the industry, attempting to find contractors with the right abilities, skills, training and availability.

With CEM Professionals all that work is unnecessary. They have done the work for the contact centers. They know the software, systems, level of leadership, and skills for each professional. And they are adding new talent every day. They have all independent contractors who are prescreened, and they represent all areas of a contact center's operations, as well as various industries. If a contact center requires skills not in the CEM Professionals database, they know how to find that resource and vet them for the client.

There is no guess work.

If a contact center needs a WFM expert with IEX and Avaya experience, at an expert level...CEM Professionals can fill that. Perhaps a contact center needs contract formation from a licensed attorney with contact center focus ...CEM Professionals can fill that. Perhaps a contact center needs an interim director for 3 months, and the person must have experience in a call center with 150+ agents...CEM Professionals can fill that. And if a contact center is looking for an experienced manger with experience in their industry and with managing outsourced relationships...CEM Professionals can fill that.

CEM Professionals is excited to be the source for contact center resources.
Contact: Sarah Stalker [email protected] www.cempros.com 785.424.3058
Dan Rickwalder [email protected] www.cempros.com 443.451.4301