Citrus Service Desk… A Fresh Approach to Service Management

Online, February 13, 2014 (Newswire.com) - Product Launch: Citrus Service Desk - Stand 422, 29/4/2014 Earl Court, London.

SimpliSys Ltd is pleased to announce the release of Citrus Service Desk version 3.0 at the Service Desk and IT Support show at Earls Court, London on 29th and 30th April 2014. Citrus Service Desk has been well received in the service desk market since its launch at SITS12.

Peter Lench, Director of SimpliSys, said 'this is an exciting time for us, we have been working on Citrus Service Desk for several years now, we had a vision to simplify service management and the adoption of ITIL processes, our internal development mantra is "Intelligent by Design" , we have created a product that truly delivers'.

Citrus Service Desk version 3.0 introduces many new features most notably "Roles and Permissions". In addition to the well accepted ease of use of the application and plethora of ITIL aligned features it is now easy to create user specific roles with defined permissions. As is the Citrus way, it is very easy to create Roles in the new, advanced Administration area with no coding required.

Any organisation wishing to introduce a central Helpdesk and route incidents to relevant departments, IT, Admin, Facilities, HR etc. should visit Citrus Service Desk stand 422 at SITS14.

What our Customers say…

"one of our aims was to achieve higher SLA compliance through visibility of real time statistics. The dashboard feature in Citrus allows us to allocate calls on the basis of a technician's existing workload, which generally leads to better outcomes for newly assigned calls. Additionally, the Work Centre view can be used to see where calls are in relation to their SLA, this gives us an opportunity to employ preventative measures where they are needed, for better outcomes".

Mark Collins, Infrastructure Team Manager, Alliance Homes.

"From the first point of contact, the installation and configuration process, user training to go-live through to today's post-sales support we continue to be extremely happy with Citrus. Andy, our technical contact in particular has been outstanding".

Nigel Barry, IT Manager, Doncaster College.

"From the first point of contact through to today we have been extremely happy with Citrus; At the initial product demonstration we were asked what we wanted and told what we'd get, all of which has been delivered, the support received from Citrus has been fantastic, Ryan, our technical contact in particular has been outstanding. I have already recommended Citrus and would happily do so again. Citrus has everything you could want from a help desk; it's effective, reliable and Intuitive - not to mention excellent value for money!"

Martyn Tozer, IT Support Manager, Oasis Healthcare PLC
Citrus Media Contact Information

For all media enquires please contact Peter Lench.

Via email: [email protected]
Telephone: 01275 240500
DDI: 01275 240 511
Address: 15 Middle Bridge Business Park
Portishead
Bristol
BS20 6PN