CitySide Distribution Builds Lasting Customer Relationships

Providence, Rhode Island, February 27, 2015 (Newswire.com) - “Our industry relies on high-quality customer service,” said CitySide Distribution’s director of operations. “Our professionals already do outstanding work, but we will maintain our dedication to learning new methods to ensure meaningful customer experiences. For instance, team training is one approach that we find particularly helpful.”

According to the director, the group emphasizes effective communication during their training sessions. “We focus on a lot of different things with this training initiative, and all of them pertain to making people feel comfortable and valued,” he stated. “Our use of positive language, for instance, plays a huge role in our efforts. This includes both verbal and non-verbal interactions. Some eye contact and a simple smile will make a remarkable impact.”

He also indicated that the group trainings are great for forging closer bonds between the professionals, and that the sessions help him identify which individuals have the most promising leadership qualities. In doing so, he can encourage his highest achievers to plan and conduct their own trainings. “We’re really looking forward to scheduling monthly sessions that address topics such as time management and effective organization,” he reported. “The possibilities are endless, and I know that our team members will seize and benefit from every one of them.” 

CitySide Distribution’s Leader Highlights Useful Tips for Customer Service Excellence

“When it comes to quality customer care, the subtle things are often the most important,” the director continued. “For example, the entire CitySide Distribution team has recently engaged in extensive discussion about the beginnings and endings of consumer interactions. These tend to be the moments that people really remember.”

Overflowing trash cans and shoddy landscaping aren’t typically associated with customer service, for instance, yet these are the first things the public would see when approaching an on-site location. Online presentation is no different. Webpages should be user-friendly and visually appealing. “We also do our best to ensure that individuals with disabilities as well as those who may not be especially tech savvy are able to access us – and the businesses we represent, of course,” he concluded. “We spend a lot of time combing through details such as these, and they really make a difference. It all comes together to create the ideal buyer experience.”

About CitySide Distribution

CitySide Distribution is a results-driven consulting and marketing services firm committed to delivering interactive promotions that drive brand loyalty and growth. Their passionate team of brand ambassadors has the talent and initiative to develop specialized campaigns that create lasting connections between clients and their customers, and their unique communication channels produce immediate, impressive results. CitySide Distribution fosters a family environment that gives their executives the freedom and support to design innovative promotions based on careful market research and consumer analysis. As a result, they have earned the opportunity to work with a diverse group of businesses, including several Fortune 500 companies.