CMIQ Presents: The Call Center Success Sumitt 2011

Online, May 24, 2011 (Newswire.com) - Customer Management IQ is proud to present the Call Center Success Summit. This free online customer management event is an unveiling of actionable strategies for achieving the desired success, efficiency, revenue and CRM benefits from your customer management team. Running from June 21-June 30, 2011, this online summit will help you evaluate your current call center strategies and give you the tools to re-evaluate benchmarks, redefine the notion of quality customer service, as well as rethink everything you know about outsourcing and more!

The best part? If you miss a session you can always watch it on-demand, when it's convenient for you!

Presentation Topics Include:
-Unlocking Revenue and CRM Benefits from Your Contact Centers
-Opportunities Outside the Box: Capitalizing on Alternatives to the Traditional Contact Center
-Aligning Contact Center Operation with Customer Demands
-Leading Your Agents to Success in the Multi-Channel Contact Center
-When Outsourcing Calls - Are External Contact Centers Still Your Best Bet For Efficiency?

Our speakers are leading experts in customer relations. This is your FREE opportunity to learn from Plantronics, AutoTrader, VoltDelta, Vegas.com, Cemex, United Stationers Supply and the Society of Workforce Planning Professionals about which "solutions" are just hype and which can truly fit and complement a concise customer management strategy.

Register FREE Here: http://bit.ly/kJQk4i

About Customer Management IQ

A division of IQPC, Customer Management IQ online community enables you to find from your peers proven methods, solutions and best practices that solves your specific call center, customer management and social media challenges when you need them solved. Our editorial staff and array of expert, battle-tested contributors develop a steady stream of front-line content that is timely, relevant, practical and has been validated by practitioners.

Annual events include: Customer Experience Summit, Call Center Week, Debt Collections Management Summit, Customer Self-Service Summit, Customer Complaints Management Summit, Social Media for Customer Management Summit and more.