Convergys Bullish On Indian BPO Market

Online, November 2, 2011 (Newswire.com) - In spite of competition from the likes of Philippines and Vietnam, India is still a very popular destination for outsourcing services, particularly due to its vast untapped reservoir of talent, as per BPO mogul Convergys. According to Nancy Pryor, Senior Vice President - Customer Management, Convergys, the world is now not only focusing on India as an outsourcing destination just for saving costs, but also for enhancing process efficiency. She also mentioned that while Philippines and Vietnam are proving to be sizeable competition, the country still has many factors that work in its favor, the most important among them being the fact that Indian professionals have a substantial understanding of technology and can easily deal with clients from the US, Europe and Australia. With increasing labor costs, there were fears that India might lose its top-ranked position in the outsourcing industry. However, many organizations that offer such services have now expanded to small towns in a bid to cut down on employee expenses, a strategy that certainly seems to be paying rich dividends.

Commenting on this recent development, Jyoti Saini, Director - Business Development, The Global Associates, stated, "India has come a long way from being a country that was recognized as a prominent player in the global outsourcing arena only because of the availability of cheap labor. With the passage of time, more and more companies have come to terms with the fact that the country indeed has some really talented professionals that can contribute to the growth of organizations across various industry verticals."