CrossRealms Entire Telephony Engineering Staff Is Now 3CX Advanced Certified

Online, October 22, 2013 (Newswire.com) - WHAT: CrossRealms' entire telephony engineering staff has received 3CX advanced certification. This is a major achievement and a direct result of CrossRealms, Inc. relentless commitment towards flawless execution in the call center and telephony space. 3CX® Phone System for Windows is a software-based IP PBX based on SIP standards. CrossRealms partners with 3CX to provide fully customized, enterprise-class telephony and call center solutions. CrossRealms also developed a 3CX dashboard to give administration all of the information they need in one central location. This is an all-inclusive tool to assist in the maintenance, troubleshooting, and trending of a 3CX installation.

WHY: In a world dominated by proprietary telephony hardware and software 3CX, a leading Software based IP PBX, has just released version 12 of their software. The new release offers call centers the ability to integrate with their existing customer relationship management system, lead generation and dialer systems on par with more expensive alternatives. The complexity of Call Center installations is increasing. This has created new integration demands across multiple business groups that combined with high availability requirements prompted CrossRealms' staff to increase their in-house knowledge of the software and receive advanced certification. CrossRealms has also developed a standard installation procedure that yields consistently high-quality results whether on the 3CX side, network side or firewalls. The mobile workforce has added further complexity to the 3CX system by demanding open access to the system from anywhere while simultaneously maintaining high security standards to prevent unauthorized access. CrossRealms integration team currently is on track to maintain in excess of 99.99% availability across every installation to date.

WHERE: CrossRealms is located at 140 S Dearborn in downtown Chicago and services clients throughout the greater Chicago-land area.

WHO: CrossRealms is an IT consulting firm that focuses on telephony solutions and workforce optimization in the call center space.