CustomCall Data Systems Announces Successful System Implementation with Tel West Network Services Corporation

Online, March 21, 2011 (Newswire.com) - CustomCall Data Systems announced today that Tel West Network Services Corporation has successfully implemented CustomCall's billing, OSS, and customer acquisition solutions. Tel West, a leading local telecommunications service provider in Texas, uses CustomCall's hosted Webtop BPM and Workflow BPM solutions to manage their customers, products, and services.

"Deploying the CustomCall billing and OSS suite has enhanced Tel West's operational systems," said Jeff Swickard, President of Tel West. "Tel West is dedicated to outstanding customer service. The CustomCall solution improves our customers' experiences through online invoicing and self-care, enhanced service delivery processes and better responsiveness through improved business process management. "

"We are pleased to have Tel West become the most recent client to implement the CustomCall solution into their day-to-day business processes," said Frank Peregrine, CEO of CustomCall Data Systems. "The CustomCall solution will enable Tel West to continue to grow and surpass the expectations of its customers."

CustomCall's integrated solution for Tel West includes hosted bill processing, automated customer acquisition, service activation, number porting, collections, trouble ticket administration, inventory, directory listings, and ancillary database administration, including CNAM, LIDB, and E911. CustomCall's WorkFlow BPM platform allows for customized workflow processes for order management, MACDs, commissions, and reseller management.

About Tel West Network Services Corporation
Tel West Network Services Corporation is a facilities-based Internet, data, and voice communications provider that specializes in cost-effective dedicated circuits for small, medium, and enterprise businesses. Headquartered in Austin, Texas, the company manages over 150,000 phone lines and data circuits over its extensive fiber optic network. The company's local network presence spans six major metropolitan areas including Dallas, Austin, San Antonio, Houston, Fort Worth, and Corpus Christi.
www.telwestservices.com