CyberTech Expands Open Contact Centre Optimisation Strategy With New Teleopti Partnership

Online, January 13, 2011 (Newswire.com) - CyberTech, the world's fastest-growing and one of the largest call recording providers, has announced a partnership with Teleopti, the leading provider of solutions for strategic Workforce Management (WFM), thereby expanding its ever-growing base of best of breed contact centre solution vendors. Teleopti joins other award-winning providers of communications platforms and speech analytics software.

CyberTech's innovative approach meets the needs of organisations using mix and max, best of breed contact centre solutions. This makes it easy to upgrade or replace obsolete components, including recording systems and WFM software when required, delivering significant advantages over closed, single-vendor proprietary environments. CyberTech has developed an open application strategy to address such needs by surrounding its highly secure voice and data recording system with the industry's best complementary solutions. Teleopti is the next important component that rounds out this flexible approach to contact centre optimisation.

"We are delighted to add Teleopti to our application suite of contact centre solutions," said Cromwell Fraser, Director of Product Market Management at CyberTech International. "Their WFM software is an ideal match with our recording systems and we share a similar culture and reseller distribution strategy. Together we believe we can provide a wider portfolio of solutions to clients whilst expanding our growing global industry footprint."