Deacom Honored as Bronze Stevie® Award Winner in the 2012 American Business Awards

Online, June 20, 2012 (Newswire.com) - Deacom, Inc., the producer of DEACOM, a complete Enterprise Resource Planning (ERP) system for mid-to-large sized batch process manufacturers, was presented with a Bronze Stevie® Award in the "Support Team of the Year" category in The 10th Annual American Business Awards last night.

Nicknamed the Stevies for the Greek word for "crowned," the trophies were presented to honorees during a gala banquet on Monday, June 18 at the Marriott Marquis Hotel in New York. More than 500 nominees and their guests attended. The presentations were broadcast live by the Business TalkRadio Network. Stevie Award winners were selected by more than 270 executives nationwide who participated in the judging process this year.

More than 3,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Most Innovative Company of the Year, Support Team of the Year, Best New Product or Service of the Year, and Executive of the Year, among others. Deacom was nominated in the Support Team of the Year category and was honored with the Bronze Stevie at last night's awards ceremony.

Deacom's support services are all performed in-house by a staff of highly skilled industry professionals. All Support Team members have extensive experience in the ERP software industry and have specific expertise around accounting and manufacturing issues. The Deacom support team has focused on achieving two primary objectives over the past year to improve the customer support experience. These two goals are to provide "WOW" customer support and also, when faced with a support issue, to address the root cause of the problem so that the same issue will not ever need to be addressed twice. To accomplish these initiatives in 2011, Deacom has developed and implemented two new tools; the DEACOM Support Tracker and the Dynamic DEACOM Help System.

Deacom's President, Jay Deakins commented, "Our support team has worked really hard in the past year to not only provide great support on a daily basis, but to improve our processes to reduce the long term cost of ownership for our customers."