Desktop Support Services Florida

Online, August 6, 2013 (Newswire.com) - Remote Support is a tool that Information Technology (IT) staff can utilize to help scholars, faculty, and staff with technology requests. The above remote assistance and screen sharing service gives the community the convenience of receiving technical support from IT support staff across campus networks or across the Internet. Remote IT Support Services Florida works with current Windows and Mac Operating System 10 computer OS, in addition with Android smart gadgets and Apple iOS.

How Does the Remote IT Support Services Florida Tool Work?

1. Log an issue with the Help Desk or Technology Request Form

This tool does not substitute the Pepperdine Help Desk. The community will log a technology request with the Help Desk/ the Technology Request Form as usual.

2. The User initiates a session.

If the technology issue needs the use of the Remote IT Support Services Florida tool, the IT affirm staff will ask the consumer if he/ she would like to start a remote support session. To access the Remote Support tool, IT support staff will offer the user with a unique seven digit session key to start a secure one-time session.

3. Fast software downloads

When the session key is entering upon by the user, the remote support software downloads to the consumer's computer and set up the possibility for the support staff to view the user's computer screen. When the consumer gives permission, support staff can help the user with their tech issue.

4. Quality customer service

Apiece remote session is recorded and logged to permit IT managers to audit and to make sure that quality customer service.

5. User ends session

At the finish of the session, the consumer terminates the session and the Remote IT Support Services Florida software is uninstalled from their PC.

Desktop Support Services Florida (DSS) affirms all staff computers, related hardware, and network services. Desktop Support Services Florida offer loaner equipment, software buying and licensing, hardware buying, application growth and support, consultation services, and technology training. It offers consultation services for current applications and future needs for staff.

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