Deutsche Post DHL Signs New European Service Agreement
In conjunction with Mettler-Toledo,Deutsche Post DHL recently signed a new European contract for repair and maintenance services of weight and volume systems. This contract comes as a welcome development in the companies' long-standing partnership.
Online, March 28, 2011 (Newswire.com)
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Standardizing Service Procedures
DHL has been using Mettler-Toledo's air cargo scales, parcel and pallet dimensioners as well as forklift scales for many years, and as a progression from the 10 year global agreement signed in 2007, Mettler-Toledo presented DHL with a region specific agreement.
The aim of the new Framework Agreement is to provide high quality service by standardizing service procedures and terms and conditions across Europe to best meet DHL's needs.
The agreement covers helpdesk and remote services, servicing and inspections as well as replacement of wear and tear parts and repair work on-site on request. The services also include the relevant hardware and software.
On-going Developments
METTLER TOLEDO is constantly working to meet clients needs and this agreement marks an important step in the companies' partnership. Their global network and worldwide distribution centres mean that METTLER TOLEDO can offer service locally, and having a standardized service is part of the company's on-going efforts to maintain quality assurance.
About the Global Agreement
In 2007 Deutsche Post DHL and METTLER TOLEDO signed a 10 year Global Partnership Agreement with the aim of standardizing weighing and volume measurement equipment within terminals on a global scale. Innovative technology and a worldwide service and distribution network made the METTLER TOLEDO the perfect supplier.
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Tags: air cargo scale, forklift scale, helpdesk and remote services, high quality service, maintain quality assurance, parcel and pallet dimensioners, servicing and inspections, standardizing service procedures
