Domotz Improves the ConnectWise PSA Integration by Bringing in Billing Efficiency Through Configs

DRAPER, Utah, November 7, 2023 (Newswire.com) - Domotz, a leading provider of network monitoring and management solutions, is pleased to announce new integrations with ConnectWise, a top-tier provider of business automation and IT management solutions. This collaboration significantly improves IT operations efficiency, empowering businesses to seamlessly identify, troubleshoot, and resolve network and device events.

The Domotz integration with ConnectWise PSA delivers a comprehensive solution for businesses seeking to streamline their IT operations. This integration allows users to easily monitor and manage networks and devices while ensuring that assets and events are accurately recorded in real time.

Features of the Integration:

- Efficient Billing: A complete inventory of the network is provided by Domotz and sent to ConnectWise PSA or vice versa. This way, the network configuration can be automatically synchronized with Domotz so that MSPs can effortlessly bill their customers for network and device events, avoid manual data entry, reduce billing errors, and accelerate the invoicing process.

- Ticket Creation: Users can instantly create and update ConnectWise PSA tickets when specific network or device events are detected through Domotz. Thanks to the improved integration with ConnectWise, our software can seamlessly correlate each device-related ticket to the appropriate “configuration.” This feature facilitates faster incident response and resolution, ensuring nothing falls through the cracks.

- Real-time Network Documentation: The integration offers real-time network and device documentation within the ConnectWise PSA platform. It provides businesses with up-to-the-minute insights into their IT infrastructure (serial number discovery and all the other device’s properties). This ensures accurate and updated asset information for documentation, billing, and maintenance.

Streamline IT Operations, Enhance Customer Service

Domotz understands the unique challenges faced by IT professionals. With the integration with ConnectWise, Domotz empowers IT teams to proactively identify and resolve network and device issues while improving the overall customer service experience.

"Domotz is committed to providing innovative solutions that make IT management more efficient and effective," said Silvio Di Crosta, CEO at Domotz. "Our continuous partnership with ConnectWise is another step forward in achieving this goal. By combining the strengths of both platforms, we are simplifying the lives of IT professionals, helping them save time and resources."

The Domotz integration with ConnectWise is now available for businesses to enhance their IT operations. For more information on the integration, its features, and how it can benefit your organization, please visit our website, www.domotz.com, or contact our support team at [email protected].

About Domotz

Founded in 2015, Domotz is an award-winning network monitoring software designed to provide IT Professionals with the tools they need to monitor any network and IT Infrastructure. With innovative features and thousands of integrations, Domotz enables users to gain unparalleled visibility of any digital network, increasing productivity, security, and remote troubleshooting capabilities. Domotz is a trusted partner for over 4,000 companies and monitors over 40,000 networks in 190 countries.

Source: Domotz Inc.