Drishti Introduces AMEYO, Social Interaction Management

Online, April 15, 2013 (Newswire.com) - Furthering the Ameyo Solution, our in-house RnD Labs have developed the AMEYO Social Interaction Manager. AMEYO Social Interaction Manager (SIM) is a tool that helps organisations in harnessing the power of social media. It has been designed to transform relevant social media engagements into result oriented customer dialogues that promote a conducive environment for furthering business.

Ameyo SIM is an advanced tool that gives the power to supercharge social media presence of contact centers and enterprises. The tool lets you create and schedule Facebook and Twitter posts also monitoring your social media feeds. It has inbuilt capabilities wherein posts and tickets can be created. Posts can be scheduled for release and posted simultaneously across all social media platforms (Facebook, Linkedin etc) or selectively as defined by the specific campaign. Once uploaded the feeds section lets you see the likes, comments etc that the post garners over the platforms of your choosing.

Social media has reinforced the importance of here and now. Organizations are increasingly turning towards social media listening and analytics technologies to help them manage their social presence. As this trend grows, companies who can harness this medium to establish customer connect will be the business leaders of tomorrow. In light of this the need of the moment for any business is a thorough tool on social media interaction management. This is where our innovative tool AMEYO Social Interaction Manager (SIM) comes to the fore.

Speaking about the feature, Nayan Jain, CTO, Drishti-Soft says, "Social Media is one of the fastest growing platforms of communication today. Businesses and their connections were confined to their own circle and industry verticals. However, with the paradigm shift in the business arena, there has been more inclination and dependency on the social media to expedite the expansion of business. Keeping this business need in mind, Drishti has developed the AMEYO Social Interaction Manager which can work on a stand-alone basis that promotes a conducive environment for furthering customer engagement initiatives."

The AMEYO SIM, helps in keyword search for filtering relevant conversations across social media platforms. Besides this benefit, it comprises of built-in Facebook and Twitter help desks. Powerful reporting features generate reports that can be sent over E mail or media of your choice to help you track the Help Desk Team performance and Social Media Marketing Campaigns on the go. With included SSL, SSO support, and Audit logging, AMEYO SIM helps keep your organization's data secure. Organizations can also map their company domains and email servers for a complete branding experience.

About AMEYO:

AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth.AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

About Drishti:

Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.