E-Commerce Courses at DHgate.com Making Online Business Simpler

Online, August 3, 2010 (Newswire.com) - Beijing, China - Buyers and sellers on DHgate.com are experiencing much smoother transactions on the major China wholesale trading platform since the launch of comprehensive DHgate.com e-commerce courses in the Help section of the website.

The e-commerce course comprises four modules:
• A 'Basic Learning' section
• An 'Advanced Learning' section
• A 'Case Study' section
• A 'Featured Tutorial' section

The Basic Learning section includes an overview of purchasing items, the escrow system and the 'My DHgate' area. The Advanced Learning section teaches buyers and sellers about managing orders, disputes and coupon codes, as well as finding more help for particular issues. The Case Study section shows these principles in action in simulated real-life situations, while the Featured Tutorials section has videos related to trading on DHgate.com's China wholesale trading platform.

Any questions that aren't resolved by checking the e-commerce course in DHgate.com's help section can be settled by the busy interactive forums on the website. The forums include information and discussions on topics such as:
• The basics of trading on DHgate.com
• Ideas and innovations that could improve the DHgate.com site
• Help with using particular site features
• Events and promotions on site
• Bestselling products in particular industries
• A chat area for free discussion

James He of DHgate.com says that the e-commerce courses have definitely made a difference to buyers' and sellers' experiences. "We now get far fewer basic questions coming through to customer service and in the forums. We have also had far fewer disputes and complaints since the e-commerce course part of the Help section was updated to its current format," Mr. He said.

For more information please visit: http://www.dhgate.com

Iris Yee
DHgate.com
Email: [email protected]