Ecosmob Technologies Offers Web Based Call Center Software Development

Ahmedabad & Gujarat, April 6, 2016 (Newswire.com) - Ecosmob Technologies is an India based IT company. The company is located in the Ahmedabad, Gujarat. The company offers different VoIP based software solution development services for more than 7 years. The spokesperson of the Ecosmob Technologies has announced the web based call center software solution development services based on the custom requirements of the client.

The spokesperson of the company has announced that the call center solution will be web based and it can be accessed remotely via a web browser. The key features of the offered call center solution will be:

• Advanced call distribution

• Progressive dialer

• Manual dialer

• Automated call script

• Multilevel Interactive Voice Response System

• DID (Direct Inward Dialing) number support

• Extension support

• Whispering

• Barge-in

• Conferencing

• Supervisor client window

• Agent client window

• Admin client window

• Outbound call scheduler

• Call log and reports

• And many more

The spokesperson of the Ecosmob Technologies announced that the company will offer the custom call center solution development, which can be used by any scaled call centers, whether it has only 10 agents or have hundreds of agents. The offered call center solution can handle any number of concurrent calls. The company will offer the development of a call center for inbound, outbound and blended call centers.

The offered call center solution can run using the VoIP, PRI or PSTN lines based on the convenience of the call center company. The suggested and most favored option is VoIP based telecommunication lines because the calling is cheaper compared to the other available options. The call quality is also excellent with the VoIP as the voice and data get transmitted over internet lines which is not prone to noise.

“Nowadays the call center business is growing rapidly as the customer care centers and requirement of catering the customers are increasing. Moreover, it is important that the concerns of the customers are resolved in real time. Thus, the call center solution which can be accessed remotely are in trend. We offer the web based call center solutions using the webRTC technology. This makes the call center solution accessible from anywhere, anytime using webRTC compatible browser. This not only offers the business benefit to the call center, but also gives many flexible working options to the agent of the call centers. This increase the customer and staff satisfaction which definitely creates win win situation.”, revealed spokesperson of the Ecosmob Technologies.

To get more details of the offered call center solution, visit https://www.ecosmob.com/contactcenter/