EGain Inducted Into KMWorld's 2011 "Hall Of Fame"

Online, May 3, 2011 (Newswire.com) - eGain (EGAN.OB), the leading provider of cloud and on-site customer interaction hub software, today announced that it had been inducted into KMWorld's "Hall of Fame." The 2011 list was published in the May issue of KMWorld magazine.

New for the magazine's "Hall of Fame" was the inclusion of "Trendsetters," companies that are on the leading edge of knowledge management.

"We are pleased to include eGain among the companies in our 2011 Hall of Fame," said Andy Moore, Publisher, KMWorld. "Over the years, eGain has demonstrated consistent innovation in delivering solutions that have made a distinct difference in the content, document and knowledge management landscape."

eGain Knowledge has been implemented by hundreds of companies to enable superior customer service that is consistent across interaction channels. The eGain approach of a single agent and customer knowledge base with the ability to federate multiple content sources and provide multiple paths to it ¬¬translates to better findability, greater contact center productivity, and increased customer satisfaction. Innovative features such as eGain Multisearch™, natural language processing, chatbot assistance, guided help through Case-Based Reasoning (CBR), and social knowledge management make for exceptional service experiences and knowledge ROI.

"We are very pleased to be inducted into the KMWorld Hall of Fame," said Ashu Roy, Chairman and CEO of eGain. "This distinction is further testament to eGain's ability to enable businesses to deliver great customer experiences and operational efficiencies through knowledge-powered service and sales."

Additional information on eGain's knowledge management solutions can be found at: http://www.egain.com/products/knowledge_management.asp

About KMWorld
The leading information provider serving the Knowledge, Document, and Content Management systems market, KMWorld informs more than 45,000 subscribers about the components and processes-and subsequent success stories-that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.