European Call Centre - RevenueWire

Online, April 8, 2010 (Newswire.com) - Respondez is delighted to announce that RevenueWire has chosen the Hartlepool based outsourcer to manage their European customer support.

RevenueWire is the e-business platform for affiliate marketers and digital products, which provides merchants with access to a high-performance network of affiliates and support to optimize their online sales. Their affiliates specialize in selling software and their top converting shopping cart - SafeCart™ -- is highly optimized for digital products.

The RevenueWire team was keen to work with a flexible organisation. One which could grow with them, act as an extension of their in-house team in Victoria and provide European Language support for customer inquiries.

Bobbi Leach, General Manager; RevenueWire, reviewed a number of potential partners before selecting Respondez and has been delighted with the relationship thus far. Having met the new UK team Bobbi was more than pleased with the quality of the team allocated to her business. "We could not have done better had we recruited these agents ourselves. They are bright and enthusiastic, well educated and multilingual. The training was really enjoyable and gave me the opportunity to get to know my core team. I travelled back to Victoria knowing my business was in good hands.'

Respondez has recruited a team of multilingual agents working in German, French and English. They are tasked with both voice calls and email response, assisting the team in Canada with their out of hours North American requests and emails, in addition to the European calls.

The senior operations team from RevenueWire travelled from Victoria to help with the agent training to ensure that the Hartlepool team were given a full overview of their business and understood the culture and importance of total customer satisfaction. Early indications are positive; the team has proven to be a real asset, complementing the team in Canada, giving additional resources, whilst managing the new influx of language support.

Sales and Marketing Director of Respondez, Sue Marshall is confident that the relationship will go from strength to strength; 'RevenueWire is an ambitious organisation, they have big plans for growth in Europe and we are going to be with them every step of the way. The training; face to face helped enormously, specifically with the cultural side and understanding what was really important to Bobbi and her team back home in Victoria.'