FileWave and OTRS Join Forces to Deliver Efficient, Secure Device and Task Management

• Integration Between OTRS and FileWave Offers IT Teams a Single Point of Contact for Easy and Efficient Multi-Platform Device and Task Management
• Better Together: Security and Audit-Proof Features of OTRS and FileWave Bolster Data and Device Governance 

INDIANAPOLIS & WIL, Switzerland, October 22, 2024 (Newswire.com) - FileWave AG, a global leader in multi-platform device management solutions, and OTRS Group, manufacturer of service management software solutions, are partnering up to make device and task management easier and more efficient for IT teams. To kick off the collaboration, OTRS Group and FileWave have integrated their core products: the OTRS ticketing and process automation system and FileWave’s device management solution. All device and asset data can now be synced between the FileWave Management Suite and OTRS’s configuration management database (CMDB). Thanks to single sign-on (SSO) authentication, customers can easily check the status of company devices in OTRS, and seamlessly navigate to FileWave to manage them. 

Simplifying Security Management Across All Devices 

Streamlining device and task management, the integration also simplifies policy enforcement, security and compliance. With a growing mix of operating systems, configurations, and user-owned devices, maintaining consistent security standards and staying compliant with new regulations such as NIS-2 or DORA is more challenging than ever. 

OTRS Device Management powered by FileWave provides a unified approach to managing security policies, offering automation, real-time monitoring and seamless deployment of patches across all devices. Robust security features like remote wipe and remote lock, encryption, audit-proof documentation and application and password policies, provide a strong defense against data breaches, ensuring the safety of customers’ data and systems.

FileWave and OTRS: Twice the Expertise, Twice the Value

“In FileWave, we have found a fantastic partner to offer our customers a state-of-the-art solution that adds real value to their IT departments. FileWave’s expertise in device management combined with our comprehensive process management and automation solutions are a perfect fit,” comments André Mindermann, CEO of OTRS Group. “Our integration enables both FileWave’s customers and our own customers to do more in less time — all while strengthening their security and compliance practices. We look forward to deepening our partnership and enhance our integration even further in the future.” 

“With the cooperation between FileWave and OTRS, we are setting a new standard in device management and service automation,” adds Leon Vergnes, CEO of FileWave AG. “Our solutions complement each other perfectly to offer companies a holistic view of their IT resources. Together, we enable our customers to increase their efficiency and raise their service quality to a new level.” 

Anyone who would like to find out more about the integration is welcome to contact the experts from OTRS and FileWave.  

About FileWave 

Founded in 1992, FileWave is dedicated to simplifying IT management with efficient solutions that enhance the productivity of modern IT administrators in education and enterprise companies. Serving a global customer base, FileWave continues to drive advancements in multi-platform device management. Learn more at www.filewave.com.  

About OTRS Group 

OTRS Group is the manufacturer and the world’s largest provider of the enterprise service management suite OTRS. It offers companies industry-independent software solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solution STORM ensures efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. 

Press Contact FileWave: 

Rebecca Weyers
St. Gallerstrasse 1 
9500 Wil, Switzerland 
Phone: +49 211 54011663
E-Mail: [email protected] 

Press Contact OTRS: 

OTRS AG 
Laura Bug 
Zimmersmühlenweg 11 
61440 Oberursel, Germany 
Phone: +49 (0) 6172 681988 - 32 
E-Mail: [email protected]  

Source: FileWave AG