Gladstone Brookes Reviews First Quarter Stats

Online, May 20, 2011 (Newswire.com) - Gladstone Brookes, who are a leading PPI Claims Consultancy, have released their first quarter figures showing customer service satisfaction levels for their PPC claims process. 96.58% of 937 clients surveyed said that they would recommend the service to a friend.

Payment Protection Insurance is meant to protect financial consumers against inability to make loan and mortgage repayments. However, it has been found, following extensive investigation by the IFA and subsequent court cases, that many PPI policies were mis-sold to clients. Gladstone Brookes is a dedicated PPI Claims Consultant who deal with the claim from beginning through to end helping ensure that their clients enjoy a simple and transparent claims process.

Nearly 1,000 Gladstone Brookes clients were surveyed in April 2011 regarding their experience with the firm and an impressive 96.8% said that they were pleased with the outcome of the claim. What's more, the same number said that they would use the service again to help reclaim other PPI payments.

It is estimated that banks and other lenders will be excepted to repay a total of £9bn to customers that were mis-sold their mortgage and loan PPI policies. Customers that have taken out such financial deals can instruct Gladstone Brookes to start the claims process on their behalf and with individual claims totalling as much as £7,500 it's certainly worth further investigation.

Nearly 95% of those clients surveyed said that they were kept informed throughout the duration of the process. This means that customers are always aware of which stage their claim is at and what comes next. 93.17% said that they believed the service to be good value for money.

Gladstone Brookes is a dedicated PPC Claims Consultant. They dealt with more than 24,000 successful claims in 2010 and enjoyed a 92% success rate giving Gladstone Brookes clients a return of £45m in PPI compensation for the period.