Hawk Elements Puts Focus On Customer Service

Memphis, TN, March 31, 2015 (Newswire.com) - “Customer service is one of the most important aspects of our job,” said Ben, the Hawk Elements director of operations. “Our business is about connecting products with the desired consumer base. Building long-lasting and personal relationships with each brand’s preferred consumers is the most central aspect of what we do and the reason we are able to successfully implement so many of brand campaigns.”

Ben described what he believes comprises excellent customer service abilities. “It’s all about being customer focused,” he explained “We work with our sales and marketing team to be proactive in reading body language and asking them if they need assistance or have questions. There’s a balance between being forward and consistently available.”

"We focus on communication skills and sales techniques that are designed to build a rapport,"

Ben, Director of Operations

“Too often today, customer service is lacking because individuals are not properly trained on how to respond to customer inquiries,” said Ben. “Think of how many times you’ve walked in to an establishment and are barely acknowledged. Customer service is about being present to those around you. It’s not about texting on your phone, or making yourself look busy when someone approaches you. This is not the business for that.”

Hawk Elements’ Managers Place Focus on Team Training

In order to ensure that each associate is aware of Hawk Element’s customer service standards, Ben noted that the managers organize frequent training sessions for the team. “We focus on communication skills and sales techniques that are designed to build a rapport,” he said. “Some of our sessions also feature leadership skill development as well as techniques for improving organization and time management skills.”

The training also serves as an opportunity for managers to assess associates and determine who may be ready for more responsibility. “During some of our training events, we encourage different team members to lead the session based on areas in which they appear to excel,” he noted. “These sessions give us a clearer picture as to whom amongst the group is demonstrating leadership.”

“Ultimately, we have three objectives with training,” concluded Ben. “We want to strengthen our abilities to serve our customers and the brands we represent. We want to identify future leaders. Last, but not least, we want to do all that we can to foster a strong team environment, one that is collaborative and successful in fulfilling our company’s mission. I believe we are well on our way to achieving that goal.”

About Hawk Elements, Inc.

Hawk Elements, Inc. provides comprehensive consulting and advertising services, and its team is dedicated to delivering dynamic solutions to businesses in need of assistance as they expand into new markets. The firm’s diverse group of branding specialists utilize unique means of communication to ensure widespread, compelling, and immediate impact. By leveraging groundbreaking outreach strategies, they expertly cultivate well-connected relationships between clients and consumers that result in heightened awareness and loyalty, as well as measurable profitability. The organization’s history of excellence has enabled its professionals to serve a sizeable portfolio of businesses. To learn more about the company’s revolutionary services, visit hawkelementsinc.com today.