HAYSTACKID Achieves Relativity Best in Service Status
HAYSTACKID, LLC is pleased to announce that they have been recognized as a Relativity Best in Service partner by leading eDiscovery software developer kCura.
Boston, Massachusetts, February 22, 2016 (Newswire.com) - HAYSTACKID, LLC a leading global forensics eDiscovery Solutions provider announced today that they have been recognized as a Relativity Best in Service partner by leading eDiscovery software developer kCura.
Best in Service recognizes demonstrated expertise and experience hosting projects in Relativity based on technical infrastructure, customer service, and product expertise, as well as duration as a hosting partner, size of Relativity installation, and core Relativity certifications. By executing best practices in delivering Relativity, Best in Service certified data centers provide an exceptional Relativity customer experience.
"Coinciding with our company's mission to provide an 'addictive service' experience for all of our clients the Relativity Best in Service milestone goes hand-and-hand with our philosophy. We are proud of our people who stand out consistently as the best in the industry and our significant investments in security and infrastructure. We appreciate the program's ability to showcase what is under-the-hood at our company and stand apart. And, I want to thank our clients for their positive feedback and their recommendations that were required during the program's customer service audit."
Kevin Glass, President & CEO
As part of the certification, HAYSTACKID was required to provide a completely detailed and defensible security and disaster recovery plan. In addition to the stringent disaster recovery and security requirements, the environment was audited by weekly performance checks and must provide continuous service delivery to a standard that exceeds client performance standards. To achieve the necessary high standards of client satisfaction certified staff who demonstrate proficiency in both Relativity administration and infrastructure management (Certified Administrators and Relativity Infrastructure Specialists) are required to be on the HAYSTACKID staff.
“Coinciding with our company’s mission to provide an ‘addictive service’ experience for all of our clients the Relativity Best in Service milestone goes hand-and-hand with our philosophy.” Said, Kevin Glass, Chief Executive Officer of HAYSTACKID from the corporate headquarters in Boston, MA. “We are proud of our people who stand out consistently as the best in the industry and our significant investments in security and infrastructure. We appreciate the program’s ability to showcase what is under-the-hood at our company and stand apart. And, I want to thank our clients for their positive feedback and their recommendations that were required during the program’s customer service audit.”
About HAYSTACKID
HAYSTACKID is an international eDiscovery and digital forensics solutions provider, with office locations throughout the country and in Europe. HAYSTACKID provides corporate customers and their counsel with cost predictability options that allow accurate budgeting and forecasting of their discovery expenses without the additional cost of software, hardware or implementation fees. HAYSTACKID is headquartered in Boston with offices in New York, Washington, D.C., Chicago, Dallas, Houston, Los Angeles, San Diego, San Francisco, Beaverton, Paris, France and Frankfurt & Berlin Germany. HAYSTACKID was recently named one of the fastest growing companies in the nation ranking #67 overall on the 34th annual Inc. 5000 of the nation's fastest-growing private companies.
About kCura
Recognized as a “Leader” in Gartner’s 2015 E-Discovery Magic Quadrant, kCura are the developers of the e-discovery software Relativity. Relativity has more than 120,000 active users in more than 40 countries from organizations including the U.S. Department of Justice and more than 190 of the Am Law 200. kCura helps corporations, law firms, and government agencies meet e-discovery challenges by installing Relativity on-premises and providing hosted, on-demand solutions through a global network of partners. kCura has been ranked the 175th fastest-growing technology company in North America on Deloitte's Technology Fast 500 and named one of Chicago's Top Workplaces by the Chicago Tribune. Please contact kCura at [email protected] or visit www.kcura.com for more information.
Press Contact
877.9.HAYSTACK (877.942.9782)
Press Contact
Mike Gilhooly
(312) 216-5951
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Tags: Cybersecurity, kCura, Relativity
