How Customer Service Training Could Affect Your Business This Year
Righttrack Consultancy is a reputed learning and training service provider. Their main focus is providing in-house training solutions to public and private companies in the UK.
Online, April 3, 2010 (Newswire.com) - For Immediate Release
Righttrack Customer service training is one of the most important aspects of the modern business, since it is often responsible for the public image of the entire business.
Worcestershire, United Kingdom, 18th March 2010 - Customer service training is an increasingly essential element within any successful business's on-going development plan, since effective customer service is critical in achieving customer loyalty.
Righttrack have been providing customer service training for over 20 years, and are currently able to offer one of the widest choices of customer service training courses available, covering everything from understanding the importance of tone, inflexion and delivery to handling difficult customers and complaints.
Increasingly much of the communication between customers and businesses is over the telephone rather than face-to-face, and one of the aspects which Righttrack cover in several of their customer service training courses is what the essential differences are between telephone conversations and face-to-face conversations.
Many businesses have previously made the mistake of attempting to train all customer service representatives to deliver identical sales pitches or deal with customers in identical ways. One of the issues which Righttrack covers is how to capitalise on individuality, using your own personal style to best effect, learning to trust your own style, and adapt it to your advantage.
A commonly requested area of customer service training that many people feel a lack of confidence with is positive assertion. The concept of assertion can too easily be confused with aggressiveness or result in a lack of listening. Telephone communication and in particular customer service calls need to be two-way conversations rather than scripted monologues. Righttrack's customer service training courses introduce positive assertion in ways which are of tremendous advantage in dealing with everyday calls.
Customer service representatives are the front line of a business and often the face of the business as far as customers are concerned. It is therefore crucial that effective customer service training is provided which helps to ensure that your business is communicating to best effect.
For more information on customer service training courses available from Righttrack, visit the website http://www.righttrackconsultancy.co.uk/training/customer-service-training/.
About Righttrack Consultancy
Righttrack Consultancy has been offering customer service training courses for over 20 years, and currently offers one of the widest ranges of customer service training opportunities in the country.
Contact:
Righttrack Consultancy
Brockhill Court
Brockhill Lane
Redditch
B97 6RB
Telephone NO: 01527 595955
Email: [email protected]
Web Site: http://www.righttrackconsultancy.co.uk/
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