IBS Upgrades from Repackaged Free Solution to Ameyo

Online, August 27, 2013 (Newswire.com) - Ameyo serves as backbone customer interaction solution for growing outsourcing firm

Drishti, a leading Contact Center Solutions provider, announced that Interactive Business Solution Pvt. Ltd. (IBS) deployed the AMEYO Contact Center Communication Suite. Reliability and scalability was imperative for IBS in growing their outsourced contact center business. They required a robust solution that catered to their specific business needs, and they chose the Ameyo solution for its innovative features and stable architecture. AMEYO provided the full range of capabilities that IBS was looking for.

After careful evaluation of business-specific requirements and solution capabilities, IBS upgraded their technology to Ameyo. They were previously using a repackaged free solution that did not deliver the necessary capabilities essential for their business. Looking towards growing their business, the outsourcing firm from India was very particular about providing the highest level of service to their clients, and ensuring that they were always in optimal operational functionality even during peak times.

Speaking more on the subject Mohit Madan, COO of IBS said, "Ameyo was completely different from our previous solution, it was not a repackaged free solution that claimed to be reliable and provide the necessary features. Ameyo was far and above the better technology and ticked all of the boxes for us. Not only was the solution a breath of fresh air, team Drishti came out to be our partner in business growth, from conceptualization all the way to supporting the implementation, everyone at Drishti was readily available to help us."

In addition to providing a stable technological solution to IBS, Ameyo delivered them with advanced Reporting and Analytics to manage their performance and ensure that the highest service is provided to their clients. IBS was also benefitted with a complete range of features, including CTI, CRM, Voice Logger, Predictive Dialer, and a Voice blast feature that allowed them to reach out to the maximum number of customers without the need for massive resource investment.

About Ameyo
AMEYO is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, CTI, CRM, IVR, Predictive Dialer, Voice Logger, Multi-media Communication, Social Media Helpdesk, Unified Presence, Sales Management, Customer Care, Real-time Analytics and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements. Ameyo has been heralded by many industry leading bodies for its innovative capabilities, more recently winning IP Contact Center Technology, Product of the Year, and Innovation Awards.

About Drishti
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touchpoints in India, SAARC, Middle East, Africa and Asia Pacific. Drishti's customers are benefitted with dedicated 24/7 support and award winning products based on innovative methodologies.

About IBS
Interactive Business Solution Pvt. Ltd. (IBS) provides outbound outsourced services to various clients. They combine expertise in skills and technology to deliver world-class business process outsourcing. IBS maintains standards which the industry follows as benchmarks and the company strives to reinvent and improve strategies and plans. Their approach towards offering value additions helps their clients grow their business exponentially.