Impulse LA Events Building Lasting Customer Relationships

Los Angeles, CA, May 8, 2015 (Newswire.com) - Impulse LA Events relies on personal interactions and rapport to help ensure that customers will keep coming back to the products in its portfolio. According to the company’s director of operations, Moe, a big part of this is offering top-notch customer service experiences for the consumers they meet. He has started a training program focused specifically on this topic.

“Our business is all about interacting with customers,” he explained. “We meet and build relationships with new people every day. A major part of our value proposition is making those relationships last. So, we have to be sure that they are getting a great impression of us and the brand we are representing.”

"Our business is all about interacting with customers,"

Moe K., Director of Operations

One of the practices that Moe strongly encourages for his team is smiling all the time. He stated that smiling puts people in good moods right away. It also makes his colleagues feel happier when they do it. These combine to make highly positive interactions. Moe asserted that even if the conversation is over the phone, people can tell when others are smiling.

“Availability is also essential,” he added. “Try to be there whenever customers need you. If you are falling behind because there’s too much of a crowd, be sure to get some help. If you are still struggling, take a moment to let everyone know that you will get to them as soon as you can. Be sincere and they will be more forgiving.”

Moe also insisted that his team members engage any customer that is approaching them. He stated that it is really important to be careful of this. Even the appearance of trying to avoid them will leave a terrible impression.

Impulse LA Events’ Director Discusses Training Efforts

According to Moe, the Impulse LA Events team has training sessions every month. These cover a wide range of topics, from communication to leadership to organizational skills. He indicated that this helps them stay ahead of the competition at all times.

“Through our training and coaching system, we ensure that our team is ready for anything,” he elaborated. “I want to have an organization full of people who have what it takes to succeed. That is what gives us a competitive edge, so we go over the latest trends and skills on a regular basis.”