Inaya Facilities Management Streamlines Their Contact Center Processes with AMEYO

Online, July 15, 2013 (Newswire.com) - AMEYO provides UAE facilities management company heightened improvement in call services

Inaya Facilities Management is an upcoming firm in the UAE region which offers integrated facilities management, technical operations and maintenance, soft services, and sustainability development. Their full range of services is offered individually or integrated, and includes technical services, cleaning, security services and much more. They were in need of a contact centre solution which would streamline their inbound as well as outbound calling, and help them operate on a mass scale.

Inaya's Customer Service Manager, Annie Sharma said, "Our business requires us to manage a high-volume of interactions at any given point in time. In order for us to provide the right quality of service to our customers we needed a solution that was capable of meeting our requirements. Ameyo proved to be the right solution we were looking for. Effectively it has managed all of our communications with our customers as well as provided us with real time analytics, allowing us to keep track of our performance and make continuous improvements."

Inaya needed to streamline their call handling through the GSM (Global System for Mobile Communications) and PRI (Primary Rate Interface) lines. They required a basic CRM as well for all customer data. Inaya's contact center needed an automatic routing and answering system which would help them handle all calls. To service the needs of a vast customer base, Inaya needed a solution which would address all these requirements.

AMEYO solution provided Inaya Facilities with an IVR customization for CUG (Closed User Groups), VAS (Value-added service), and FMS (Financial Management Service) hotlines. In case of an incoming call from an existing customer a CRM popup was provided. Missed call alert modules were set up for agents to callback. Integration with GSM gateway was also implemented, a wallboard to provide graphical representation of productivity in real time was provided, and the Reportika feature helped generate customizable and accurate reports on quality.

Inaya has benefited with the provision of customized reports as it has helped them analyze the business process and its efficiency. The quality monitoring of the contact center has been made easy and saves the time and effort of the management. Inaya has seen improved customer satisfaction with the innovative and reliable AMEYO solution.

About Inaya Facilities Management
Inaya Facilities is the brainchild of UAE's prominent business group Belhasa. INAYA promises unmatched value by leveraging the existing capabilities of the Belhasa Group together with its extensive supply chain network. They aim to help keep buildings and communities running at optimum efficiency day in and day out. Inaya offers a strategic, flexible, and transparent approach to all their customers' facilities management needs. They seek to establish themselves as a company focusing on long-term growth by delivering value added services. One of the company's high-end projects is at The Gardens, Jebel Ali, Dubai, United Arab Emirates.

About AMEYO
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

About Drishti
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in India, SAARC, Middle East, Africa and Asia-Pacific. Drishti's customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.