IVendor Installs Ameyo As Its Backbone Technology For Its Operations

Online, January 16, 2013 (Newswire.com) - IVendor is an authorized telemarketing channel of a leading telecom provider in Philippines. Their process involves selling broadband to domestic customers covering the Cebu city as well as the NCR region. As an emerging contact center, they demanded for a solution that is scalable and future-proof. These needs were fulfilled by AMEYO, which they chose as their core technology since it catered to their business needs.

IVendor was in the hunt of a technology that was cost-efficient and future proof. They wanted to propel their outbound telesales campaign as most call center solutions did not meet their necessities. Their core area being BPO, required high productivity. Being a small set-up, they initially used manual dialing which did not yield them good results. However, with Drishti's AMEYO, IVendor has reached the peak of it's success as they were now able to churn out more. Their business needs were catered by the scalable nature of AMEYO. The Predictive Dialing feature of AMEYO, allowed the agents to control idle time as they could now determine the numbers of dropped or abandoned calls. Another feature opted by them includes the ACD that intelligently routes the customers to the respective agents thereby increasing productivity and customer satisfaction. IVendor is also in track with our sales personnel for the Voice blast and the VAS application implementation for their future requirement.

With reference to this, Hector Troy D. Bayoneta, General Manager, IVendor Outsourcing Ventures, says, "It took us a year to scout for the best call center solution for our outbound telesales campaign. Being an emerging contact center, we were looking for a solution that is cost-efficient and future-proof. Most of the call-center solutions did not meet our business requirements. Hence, for small start-ups like us, it becomes difficult for us to jump start our businesses from manual phone dialing to full automation. With it's cutting-edge tool, AMEYO catered to our business constraints, as it offered us with solutions appropriate for our setup. It allows scalability based on demand and business growth. What's amazing about AMEYO solution is that it offers cost-friendly communication suite with tools and capabilities at par with the top players in the industry."

He further adds, "Drishti staffs are friendly, sincere and very professional. Drishti may be serving hundreds of huge corporations globally, but their friendliness to emerging companies is manifested in their tailored-solutions that empower businesses to be competitive."

IVendor has undergone a drastic transformation in its business operations through AMEYO. They could effectively manage calls with the advanced ACD and the Predictive Dialing. This elevated the productivity level of the agents thereby driving the business towards success.

About IVendor:

IVendor is an authorized telemarketing channel of a leading telecom provider in Philippines. Their process involves directly selling broadband to domestic customers covering the Cebu city as well as the NCR region. They are an emerging contact centre with 30 seater.

About AMEYO:

AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.