Jeffrey Milberg Awarded Customer Engagement Professional Designation

Online, January 7, 2013 (Newswire.com) - The Professional Association for Customer Engagement-PACE, has awarded Jeffrey Milberg the designation of Customer Engagement Professional(CEP).

"Jeffrey is a leader within the industry and PACE", stated PACE CEO,Phil Grudzinski."By achieving his CEP designation,it solidifies his willingness to grow as an individual and professional. He joins an elite group and should be proud of this accomplishment."

Jeffrey Milberg is a direct marketing and contact center veteran having spent more than 25 years in various teleservices functions. He was Sr. VP and General Manager at Salesnet,Dun & Bradstreet's telemarketing company.He later co-founded Telemarketing Concepts,a leader in B2B teleservices, growing to six call centers in NY, NC and GA. In 2005, he co-founded MPI Outsourcing, an international teleservices program and vendor management company with a network of call centers worldwide. He is currently a business development executive with Interior Concepts, a manufacturer of call center furniture and is also a VP at F J Associates an outsourcing and direct marketing consultancy. Jeff also serves on the Board of Directors of the PACE New York Metro Chapter.

The Customer Engagement Professional(CEP) Designation Program is jointly managed by PACE(formerly the American Teleservices Association) and the Taylor Institute of Direct Marketing at the University of Akron. The CEP program is the first ever professional designation for customer engagement. The program is designed to recognize a special group of members of PACE who have successfully completed a series of educational events, activities and the CEPD Test.

The Professional Association for Customer Engagement(PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. Founded in 1983,it represents more than 4,000 contact centers and 1.8 million professionals worldwide.