Jim Iyoob Speaking At American Teleservices Association National Convention

Online, January 31, 2011 (Newswire.com) - Etech, Inc., a global business process outsourcer, has been invited to speak at the ATA's national convention and expo this March. Jim Iyoob, Etech's Vice President of Global Development will discuss the latest ecommerce trends and the concern with abandonment rates. He will share a case study from one of the nation's leading telecommunications companies about how they utilize web chat services to combat shopping cart abandonment and increase online orders. You can hear him speak at the ATA Convention and Expo 2011 at the JW Marriott Desert Ridge, on 14th March, 2011.

"Although an Internet presence has the power to revolutionize an industry, many companies are finding that customers are abandoning their web sites without purchasing," said Matt Rocco, Etech's chief operating officer. "Complicated service orders, unanswered questions and unexplained charges all contribute to 60% of online visitors abandoning the shopping cart."

Through Etech's web chat services which answer questions, provide additional information and resolve customer issues, Etech clients have significantly improved their online performance. Etech's web chat services have generated a phenomenal increase in conversion rates and also reduced inbound call volumes leading to a nice cost savings.

"Over the past 10 years, Etech has administered over 10 million web chat sessions, closing more than 1 million online sales, " said Jim Iyoob, Etech's vice president of global development. "We have perfected the web chat process and I'm happy to share our experience and results with others at the ATA convention in March."

Mr. Iyoob will discuss the top five causes for shopping cart abandonment, why customers chat before and after purchase, and how chat transcripts are full of valuable business intelligence. During the presentation, Mr. Iyoob will share a case study on one of the world's leading telecommunications companies and how they have transformed their online sales program by reducing costs, increasing online conversions and average order value. He will end the presentation by discussing best-in-class processes for developing and implementing a web chat strategy.

If you are looking to add web chat services in 2011 or need to improve your online sales results, this will be a presentation you won't want to miss. For additional information about Etech and their web chat services, please contact [email protected].

For more information on the upcoming ATA convention, please visit www.ataconnect.org.

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About the American Teleservices Association

The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.
Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion. For more information: www.ataconnect.org