KnoahSoft and Teleopti to Showcase Workforce Optimization Solutions at 14th Annual Call Center Week

Online, June 4, 2013 (Newswire.com) - Who: KnoahSoft, a workforce optimization (WFO) solutions provider, and Teleopti, a leading provider of solutions for strategic workforce management (WFM) and telecom expense management (TEM)

What: Is a featured exhibitor in booth 616 at the IQPC Call Center Week 2013

When: June 10-14, 2013

Where: Caesars Palace, Las Vegas, Nevada

KnoahSoft will demonstrate its workforce optimization (WFO) solutions at Call Center Week June 10 - 14 in Las Vegas. KnoahSoft offers WFO solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality for unparalleled value.

More than 1,200 customer-focused executives are expected to come together at Call Center Week to discuss executing innovation in a multi-channel environment. Six workshops and nine moderated round tables will be featured at the event along with the solutions showcase.

KnoahSoft will be co-exhbitibing with Teleopti, a leading provider of solutions for strategic workforce management (WFM) and telecom expense management (TEM). Executives from KnoahSoft and Teleopti will be on hand to demonstrate their solutions and answer questions about how contact centers can best leverage their solutions to save time and money while delivering a better customer experience. Visit Knoahsoft and TeleOpti at booth 616 to learn more about the Harmony workforce optimizaton suite and Teleopti CCC, and for a chance to win an iPad Mini.

KnoahSoft's Harmony™ supports call recording, quality and performance management initiatives. The VoIP-enabled, 100% web-based solution enables call, email and chat session review in a PCI-compliant, services-oriented, open reporting framework. Contact centers use Harmony to effectively manage their business operations with real-time and offline data. The product provides all of the data collected via recording, surveying and speech analytics to help improve agent performance and quality while supervisors have a collaborative environment to support agents through messaging, monitoring, eLearning and coaching modules.

Tags:
Knoahsoft, Knoahsoft Harmony, Harmony workforce optimization, workforce optimization, WFO, WFO suite, speech analytics, performance management, quality management, contact center solutions, call center solutions, contact center, call center, call center recording, call recording, Teleopti, Teleopti CCC, workforce management, WFM

About KnoahSoft:

KnoahSoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony, users can increase productivity, enhance customer satisfaction, improve workflow and ensure compliance. Learn more at knoahsoft.com.

About Teleopti:

Teleopti is a leading provider of solutions for strategic Workforce Management (WFM) and Telecom Expense Management (TEM). The company is renowned for developing advanced and user-friendly solutions based on client requirements. Hundreds of enterprises around the world rely on Teleopti to achieve optimal operational efficiency in their contact centre in order to provide the highest levels of service to their users. Learn more at www.teleopti.com.

Contact:
Fred Marketing for KnoahSoft
Candace Sheitleman
305.205.0815
[email protected]

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