KnoahSoft Announces New Partnership with Cameo Solutions

Online, October 18, 2012 (Newswire.com) - Leading IT Company to Resell Harmony Workforce Optimization Solution

Who: Knoahsoft, a workforce optimization solutions provider

What: Partnered with Cameo Solutions to resell Harmony

When: Today, 18th October, 2012

Knoahsoft, a workforce optimization (WFO) solutions provider, announced today that it has partnered with Cameo Solutions Inc. to resell its comprehensive workforce optimization suite, Harmony.

"KnoahSoft is thrilled to be working with Cameo Solutions to bring Harmony to market," said Ralph Barletta, President and Co-Founder of KnoahSoft. "We understand that users need robust functionality, they need reliability and they need it all to come at an affordable price - and that's what we've done with Harmony."

"Our partnership with KnoahSoft is designed to bring an already winning product to an even broader market," said Greg Paulson, EVP at Cameo. "Harmony delivers a wide range of proven workforce optimization capabilities that our customers and partners want to implement. Easy to use and adaptable to virtually any IP deployment model, Harmony improves customer contact interactions and provides meaningful gains in customer service."

KnoahSoft Harmony helps businesses improve customer satisfaction and increase operational awareness by providing formal and informal IP contact centers with a low-cost, modular web-based solution. Built for VoIP from the ground up, Harmony supports call recording, quality and performance management initiatives. Contact centers use Harmony to effectively manage their business operations with real-time and offline data.

About KnoahSoft

Knoahsoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony, users can increase productivity, enhance customer satisfaction, improve workflow and ensure compliance. Learn more at knoahsoft.com.

About Cameo Solutions

Cameo Solutions is a leading systems integrator of Cisco Unified Communications and Collaboration solutions, specializing in products and services for the IP Contact Center market. The company's team of highly skilled and professional engineers and developers are dedicated to providing both customized or turnkey implementations for clients and partners. Learn more at www.cameosolutions.com.

Contact: Marisa Zelnick
305.707.7874
[email protected]

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