KnoahSoft Named Hot Vendor in Ventana Research's 2012 Value Index for Agent Performance Management

Online, July 30, 2012 (Newswire.com) - KnoahSoft, a leading provider of VoIP applications for contact centers, BPOs, banking, retail and healthcare companies throughout the world, announced it has been named a Hot Vendor for 2012 by Ventana Research in their Value Index for Agent Performance Management.

The Value Index for Agent Performance Management is the latest in a new category of quantified, research-based Indexes on technology vendors and products. This new Value Index provides guidance that will enable organizations to ascertain the value of software that enables and supports Agent Performance Management. Using the Value Index, businesses and their customer service, operations, finance and IT organizations will be able to evaluate vendors and their products as well as make choices based on an understanding of how well existing and new offerings satisfy their needs.
KnoahSoft was awarded one of the highest accolades, being designated with a "Hot" classification. The company was acknowledged as one of the vendors providing the highest value on an overall weighted basis after a thorough evaluation and audit based on research and facts.

"The Ventana Research Value Index uses a best practice methodology that includes a detailed review of product functionality, technical capabilities, and customer support to determine which vendors earn our highest "hot" ranking," says Richard Snow, Vice President and Research Director of customer and contact management. "Based on our Agent Performance Management 2012 review, we congratulate Knoahsoft for its well-earned title of Hot Vendor."

The methodology used to produce this Value Index evaluates aspects of product functionality and suitability-to-task as well as the effectiveness of vendor support for the buying process and customer assurance. The Index reflects the value offered by a vendor and its products, presented both as a clear and accessible graphic representation in a simple thermometer and as a precise index maturity percentage.

"KnoahSoft is thrilled to have our technology, service and customer support validated by Ventana Research in this Value Index," said Ralph Barletta, President and Co-Founder, "We make it our business to deliver exceptional value to our customers and being recognized as a Hot Vendor by Ventana Research underscores this commitment."

About KnoahSoft

Knoahsoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony, users can increase productivity, enhance customer satisfaction, improve workflow and ensure compliance. Learn more at knoahsoft.com.

About Ventana Research



Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana OnDemand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across business and IT functions in every industry. This benchmark research plus our market coverage and in-depth knowledge of hundreds of technology providers means we can deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost and risk.

Ventana Research provides the most comprehensive analyst and research coverage in the industry; business and IT professionals worldwide are members of our community and benefit from Ventana Research's insights, as do highly regarded media and association partners around the globe. Our views and analyses are distributed daily through blogs and social media channels including Twitter, Facebook, LinkedIn and Google+.

To learn how Ventana Research advances the maturity of organizations' use of information and technology through benchmark research, education and advisory services, visit www.ventanaresearch.com.

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