Knoahsoft Relocates India-Based Development and Support Center as Part of Asia Pacific Expansion

Online, August 30, 2011 (Newswire.com) - Knoahsoft, a leading provider of VoIP applications for contact centers, BPOs, banking, retail and healthcare companies throughout the world, today announced it has relocated its India-based development and support center as part of its Asia Pacific expansion.

The new facility in Hyderabad is located in Maximus Towers, part of Raheja Mindspace, one of India's largest and most prestigious IT parks. With this move, Knoahsoft doubles its capacity with additional room to grow over time as partner and customer needs increase across the APAC region. The larger space also houses an advanced development lab where the company will conduct product testing and quality assurance.

"Our new development and support center is outfitted with state-of-the-art technology and all of the amenities that will enable us to best provide our customers and partners with the unparalleled products, support and professional services Knoahsoft has built its reputation on," said Sri Myneni, CEO and co-founder of Knoahsoft. "And, we will be able to conduct extensive integration testing with our technology partners to ensure optimal interoperation."

KnoahSoft's Harmony™ supports call recording, quality and performance management initiatives. The VoIP-enabled, 100% web-based solution enables call, email and chat session review in a PCI-compliant, services-oriented, open reporting framework. Contact centers use Harmony to effectively manage their business operations with real-time and offline data. The product provides all of the data collected via recording, surveying and speech analytics to help improve agent performance and quality while supervisors have a collaborative environment to support agents through messaging, monitoring, e-learning and coaching modules.

About KnoahSoft
Offering the latest enterprise application technology tuned to the contact center environment, KnoahSoft is known for its affordable, award-winning products, global footprint, on-demand scalability and outstanding support. KnoahSoft Harmony delivers 100% call recording, with web-based quality management, reporting, analytics, coaching, elearning and survey solutions to contact centers to stay secure, compliant, improve performance and remain competitive. For more information, visit www.knoahsoft.com.

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