KnoahSoft Selected by Leading Electronics Company for Workforce Optimization

Online, July 18, 2012 (Newswire.com) - Knoahsoft, a workforce optimization (WFO) solutions provider, announced today that a leading electronics company has selected Harmony for its regional customer service centers in Asia Pacific. The company will utilize KnoahSoft Harmony to enhance the customer experience they deliver by gaining a better understanding of the quality of their interactions in the region.

The multi-billion dollar enterprise that specailizes in the manufacturing of electronic appliances, has embarked on an initiative to increase its brand loyalty by enhancing its customer service across touch points. Harmony has been selected to establish customer service centers where consumers are able to call in to directly leverage the company's expertise and support.

KnoahSoft integrated Harmony with the company's exisitng telephony solution. Together with Servion, KnoahSoft has executed deployment across the Southeast Asia region. Harmony is in use in the Singapore, Malaysia, Indonesia and Phillipines operations, with future plans to include Thailand, Vietnam, India and other countries.

"KnoahSoft prides itself on giving our customers the tools they need to best meet their customer interaction goals," said Sri Myeni, CEO and Co-Founder, KnoahSoft. "We look forward to helping them optimize their contact center performance and drive continous improvement for them."

About KnoahSoft
Knoahsoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony, users can increase productivity, enhance customer satisfaction, improve workflow and ensure compliance. Learn more at knoahsoft.com.

Contact:
Marisa Zelnick
[email protected]
305.707.7874

# # #