KnoahSoft to Showcase Harmony Workforce Optimization Solution at 2015 Call Center Week Conference and Expo

Henderson, NV, June 17, 2015 (Newswire.com) - KnoahSoft will demonstrate its workforce optimization (WFO) solutions at the 16th Annual Call Center Week Conference and Expo June 15-19, 2015 in Las Vegas, NV. KnoahSoft offers cloud-based and premise-based WFO solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality for unparalleled value.

The 2015 Call Center Week Conference and Expo brings together more than 1,000 years of experience from the leading minds in customer service. The show is laser focused on creating productive service provider connections, emphasizing quality advice and content, all in learning formats that challenge attendees to think outside the box. Touting speakers from companies such as Marriott, Toys R Us, Western Union, and Carlo’s Bakery (from TLC’s hit show Cake Boss), the conference brings the best in the business together to have imapactful and valuable dialogue.

The KnoahSoft Harmony WFO suite helps IP-based, TDM and hybrid contact centers improve customer satisfaction and increase operational effectiveness by ensuring proper staffing levels and quality interactions. Harmony is a secure enterprise portal-based solution that is cloud-ready and mobile-enabled so you have anytime/anywhere access at your fingertips. The modular, easy-to-implement-and-use nature of Harmony gives contact centers the ultimate in workforce optimization functionality and flexibility with the best total cost of ownership (TCO) profile in the market.

Visit KnoahSoft at booth 604 to learn more about the KnoahSoft Harmony workforce optimization suite, and how it can transform your customer experience.

About KnoahSoft

KnoahSoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony™ suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability, and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony™, users can increase productivity, enhance customer satisfaction, improve workflow, and ensure compliance. Learn more at www.knoahsoft.com.