KnoahSoft to Showcase Workforce Optimization Solutions at International Avaya User Group (IAUG) Converge 2013

Online, May 28, 2013 (Newswire.com) - Who: KnoahSoft, a workforce optimization (WFO) solutions provider

What: Is a featured exhibitor in booth 432 at the IAUG Converge 2013

When: June 4 - 6, 2013

Where: Gaylord Palms Resort and Convention Center, Orlando, FL

KnoahSoft, an Avaya Select Product Program Partner, will demonstrate its workforce optimization (WFO) solutions at the IAUG Converge 2013 Conference June 4 - 6 in Orlando, FL. KnoahSoft offers WFO solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality for unparalleled value.

The IAUG Converge 2013 Conference will feature an inside look at Avaya's products and plans from the Avaya Executive Leadership Team and President and CEO, Kevin Kennedy. Fearless adventurer and subject of the film 127 Hours, Aron Ralston, will deliver the keynote speech. More than 200 cutting-edge education sessions will be offered to attendees, providing comprehensive learning through panel discussions, roundtable conversations, case studies, hands-on workshops and one-on-one Avaya support. Leaders from across the Avaya telecommunications landscape, including KnoahSoft, will be on hand to showcase the latest communications products and services at the Solutions Expo.

KnoahSoft's Harmony™ supports call recording, quality and performance management initiatives. The VoIP-enabled, 100% web-based solution enables call, email and chat session review in a PCI-compliant, services-oriented, open reporting framework. Contact centers use Harmony to effectively manage their business operations with real-time and offline data. The product provides all of the data collected via recording, surveying and speech analytics to help improve agent performance and quality while supervisors have a collaborative environment to support agents through messaging, monitoring, eLearning and coaching modules.

Visit KnoahSoft at booth 432 in the Solutions Expo to learn more about the Harmony workforce optimizaton suite, how it works with Avaya solutions, and for a chance to win an iPad Mini through the event's Passport to Prizes program.

Harmony is now sold through Avaya as part of its Avaya Select Product Program. The Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya's portfolio. KnoahSoft and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. Streamlined ordering through the Avaya Select Product Program is available in the U.S. and Canada, and is expected to expand globally during 2013. Delivery, implementation, service and support are provided by Select Product Program companies.

Tags:

Knoahsoft, Knoahsoft Harmony, Harmony workforce optimization, workforce optimization, WFO, WFO suite, speech analytics, performance management, quality management, contact center solutions, call center solutions, contact center, call center, Avaya integration, Avaya SPP, IAUG, recording integration, call center recording, call recording

About KnoahSoft

KnoahSoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony, users can increase productivity, enhance customer satisfaction, improve workflow and ensure compliance. Learn more at knoahsoft.com.

Contact: Candace Sheitelman
305.205.0815
Fred Marketing for KnoahSoft
[email protected]

# # #